How to Keep Your Cleaning Team Loyal in Today’s Job Market

Are you struggling to hire and retain your cleaning crew in today’s uncertain job market?

A recent report, the “2022 Retention Report” by the Work Institute, has shed some light on this very issue.

This comprehensive study dives deep into the reasons people decide to leave their jobs and provides insights into the job market’s current state.

By understanding what’s happening out there and what workers really want, you can create a work environment where your cleaning team feels valued and sticks around.

Let’s break down the key points of this report in a way that’s easy to understand, and see how you can apply them to keep your cleaning crew happy and by your side!

Understanding Why Your Cleaning Team Might Leave

Ever wonder why some of your cleaning team members decide to go work somewhere else? Well, the recent study done by the Work Institute has some answers that might surprise you. Let’s take a look at what’s going on in the job world:

What’s Happening with Jobs Today?

What the Report Says: The job world saw a lot of shake-ups in 2021. Over 47 million employees voluntarily quit their jobs in 2021, the highest since the Bureau of Labor Statistics began tracking this statistic in 2001. Many folks switched jobs, and by the end of the year, there weren’t many people looking for work.

What It Means for You: With fewer people hunting for jobs, every team member you have is precious. It’s more important than ever to make sure they’re happy and want to stay with your company.

Why Losing Team Members is a Big Deal

What the Report Says: It’s not just about finding a new person. Every time someone leaves, it can cost you around $15,000! That includes things like looking for someone new, training them, and the time it takes for them to get really good at their job.

What It Means for You: Keeping your current team is not only good for morale but also for your wallet! It’s way cheaper and better to keep your awesome team together than to keep finding new people.

Digging Deeper: Why Do Workers Leave?

What the Report Says: Sure, money matters, but it’s not the only thing. In fact, less than one in ten employees quit their job because of pay. Many leave because they want to learn more, grow in their careers, have a good work-life balance, and, of course, enjoy their day-to-day tasks.

What It Means for You: To keep your cleaning crew with you, it’s essential to offer more than just a paycheck. Think about how you can help them grow, have fun at work, and balance their job with their personal life.

With this understanding, let’s dive into some actionable tips to ensure your cleaning team feels appreciated and remains loyal to your company.

Five Strategies to Keep Your Cleaning Squad On Board

#1: Foster Growth and Learning – Beyond the Basics

Maintaining a cleaning company isn’t just about the shine on the floors; it’s about ensuring the team that produces that shine is continuously polished as well. Here are some ways to nurture your team.

Equip Your Team With the Best Tools. Whether it’s the latest cleaning machine, advanced scheduling software, or ergonomic equipment that makes their job easier, providing the right tools can boost efficiency and job satisfaction.
Skill Diversification: Beyond just new cleaning techniques, offer opportunities for team members to learn about different aspects of the business, like inventory management or customer relationship software. This not only broadens their skill set but could also help in identifying potential leaders within your crew.
Bring in the Experts: Consider occasionally hiring industry experts or motivational speakers. A talk about the latest in eco-friendly cleaning or the science behind certain cleaning methods can reignite passion and remind your team of the value of their work.
Cross-Training: Allow team members to switch roles temporarily. The inventory manager can learn what it’s like on the ground, and a cleaner can understand the challenges of logistics. This mutual respect can boost team cohesion and understanding.
Mentorship Programs: Pair up newer team members with seasoned pros. This encourages the transfer of knowledge, fosters a sense of belonging for the newbie, and gives a sense of responsibility and recognition to the veteran.
Soft Skills Enhancement: Beyond customer interaction, conduct workshops on stress management, effective communication, and even financial planning. A team member who’s content in their personal life will reflect that positivity in their professional life.
Feedback Loop: Encourage team members to give feedback on training sessions. Maybe they have a desire to learn something specific, or perhaps they felt a particular training wasn’t beneficial. Acting on this feedback shows you value their opinion.
Scholarship Opportunities: If resources allow, offer scholarships for courses or certifications related to the cleaning industry. This not only helps in skill development but showcases a genuine interest in their long-term growth.

By delving deeper into growth and learning, you’re not only enhancing the skills of your team but also fostering a sense of belonging and value. It’s an investment with returns in loyalty, efficiency, and team spirit.

#2: Spice Up Their Routine – Adding Zest to the Day-to-Day

Let’s face it: even the most passionate cleaner can find the daily grind a bit, well, grinding. While the essence of cleaning might remain the same, there are countless ways to sprinkle some excitement into the routine. Here are some fresh, perhaps less obvious, strategies to keep the day-to-day vibrant and invigorating for your team.

Themed Days: How about ‘Retro Cleaning Fridays’ where the team can dress in fun retro outfits? Or ‘Music Mondays’ where each team member gets a turn to play their favorite tunes during work?
Skill Spotlight Weeks: Dedicate certain weeks to specific skills or techniques. One week could be ‘Eco-Friendly Week’ focusing on green cleaning methods, and another could be ‘Speedy Cleaning Week’ where efficiency is the name of the game.
Team Rotation: Allow team members to occasionally switch teams. This provides a chance to work with different members, fostering new relationships and team dynamics.
Interactive Workshops: Host hands-on workshops where they can create their own eco-friendly cleaning solutions or learn about the chemistry behind their daily products.
Tech Incorporation: Introduce them to the latest cleaning apps or software that can aid in their tasks, making the process smoother and more efficient.
Outdoor Days: For tasks that allow, like window cleaning or outdoor maintenance, turn it into a mini-event with refreshments and breaks to enjoy the outdoors.
Creative Challenges: Encourage them to come up with their own ‘Cleaning Hacks’ and share with the team. The most-voted hack can win a small prize at the end of the month.
Cultural Exchange: If you have a diverse team, host days dedicated to different cultures. Team members can share cleaning methods from their home countries, or even just stories and experiences.
Feedback Sessions: Allow team members to suggest ways to improve or change their daily routines. Maybe they have ideas you haven’t thought of yet!
Mystery Tasks: Occasionally introduce a ‘mystery task’ for the day or week. It keeps things unpredictable and can be a fun way for them to challenge themselves.

By continuously adding a dash of excitement and variation to their routine, you’re not only combating monotony but also fostering a work environment that thrives on creativity, collaboration, and continuous learning. A stimulated team is a happy and productive one!

#3: Flexibility is Key – Crafting a Work-Life Symphony

In the hustle and bustle of our modern world, a job isn’t just a place to earn; it’s a part of life’s intricate jigsaw puzzle. For many, striking the right balance between work and personal time is not just a preference – it’s a necessity. As employers in the cleaning industry, recognizing and adapting to this need can do wonders. Here’s how you can introduce flexibility and, in turn, create a harmonious work environment for your cleaning crew.

Staggered Shifts: Instead of fixed timings, offer a window where employees can choose when to start their day. An hour’s flexibility at the start or end can make a world of difference.
Remote Administrative Days: For tasks that don’t require physical presence, like training or admin work, offer the option to work from home once in a while.
Swap Shifts: Create an easy system where employees can swap shifts with each other, giving them the autonomy to adjust their schedules when needed.
Part-time Opportunities: For those who can’t commit to full-time hours due to personal reasons, offer part-time positions or job-sharing where two employees divide the responsibilities of one full-time role.
Unexpected Leave Bank: Allow employees a set number of ‘unexpected leaves’ they can use without advanced notice for emergencies or sudden commitments.
Flexible Breaks: Instead of fixed break times, allow a ‘take-when-you-need’ approach, trusting your team to manage their breaks efficiently.
Child and Elder Care: If resources permit, consider offering on-site child or elder care services, or partnering with local services for discounts, making it easier for employees with caregiving responsibilities.
Learning and Growth Flexibility: If an employee wants to take a course or attend a workshop that might lead to them missing work, consider offering adjusted schedules or compensatory offs.
Open Communication Channels: Maintain an open-door policy where employees feel comfortable discussing their scheduling needs or challenges without fear of repercussions.
Seasonal Adjustments: Recognize that certain times of the year, like back-to-school or holiday seasons, might require added flexibility. Be prepared to adjust work schedules during these times.

Recognizing and respecting the world outside the confines of work is pivotal. By weaving flexibility into the fabric of your company’s culture, you’re not just accommodating your employees’ needs; you’re telling them they’re valued, understood, and appreciated. And that, in the grand scheme of things, is a cornerstone of loyalty and commitment.

#4: Fair Pay and Benefits – Going Beyond the Paycheck

In a world where employees have choices and are more informed than ever, offering a competitive salary isn’t just a nice-to-have—it’s a must. But what if we looked beyond just the numbers on a paycheck? True, money talks, but the language of genuine care, appreciation, and understanding often speaks louder. Let’s look into how you can make your compensation package stand out in the crowded cleaning industry, ensuring it resonates both materially and emotionally.

Regular Market Research: Don’t just set and forget salaries. Periodically check what competitors offer and ensure you’re in the same ballpark—or even better, leading the game.
Performance Bonuses: Reward excellence. If an employee goes above and beyond, a bonus can be a tangible way to say ‘thank you.’
Profit Sharing: Consider schemes where employees get a share of the company’s profits. This not only boosts their earnings but also fosters a sense of ownership and belonging.
Comprehensive Health Packages: Offer health insurance that covers not just the basics but also aspects like mental health, dental care, and alternative treatments.
Retirement Plans: Show your team you care about their future. Contribute to retirement funds or offer financial planning sessions.
Flexible Spending Accounts: Allow employees to set aside pre-tax earnings for medical expenses, transportation costs, or child care.
Continued Education Allowance: If someone’s keen on taking a course, even if not directly related to their current role, consider subsidizing it. It shows you’re invested in their growth.
Transport Benefits: Whether it’s allowances, company-provided transport, or tie-ups with local transport services for discounted rates, making their commute easier can be a big perk.
Wellness Programs: Offer gym memberships, meditation sessions, or even weekend retreats. A healthy employee is often a happy one.
Employee Assistance Programs: These can offer support for personal challenges, be it counseling services or legal advice.
Recognize Life Milestones: Celebrate birthdays, work anniversaries, or even personal milestones like a wedding or a new baby with small tokens or financial gifts.

By elevating your pay and benefits package, you’re sending a powerful message: you see and appreciate the holistic well-being of your employees. It’s not just about compensating for the hours they clock in; it’s about valuing their contribution, recognizing their challenges, and investing in their future. This comprehensive approach can make your cleaning company a coveted place to work.

#5: A Positive Work Environment – Crafting a Space Where Everyone Thrives

A job isn’t just about tasks and paychecks. It’s where your team spends a significant portion of their day, and the environment you create can make all the difference. A workspace that’s both physically and emotionally positive doesn’t just boost productivity; it nurtures well-being, fosters collaboration, and instills loyalty. Let’s dive into the nuances of creating a workspace where every member of your cleaning team feels valued, heard, and safe.

Safety First: Regularly inspect work locations. This isn’t just about ensuring wet floors have warning signs; it’s also about checking equipment, ensuring good ventilation, and having first-aid kits handy.
Open-Door Policy: Let your team know they can approach management with any concerns or suggestions. This fosters trust and a feeling of being valued.
Regular Check-Ins: Instead of waiting for monthly meetings, have quick daily or weekly huddles to address any immediate concerns and celebrate small victories.
Feedback Platforms: Consider anonymous suggestion boxes or digital platforms where team members can voice concerns or ideas without fear of judgment.
Recognition and Appreciation: Celebrate successes, no matter how small. An ‘Employee of the Month’ or a simple shout-out can make someone’s day.
Create Spaces for Relaxation: If possible, have a small area where employees can unwind during breaks. This could be as simple as a cozy corner with some books and plants.
Encourage Team Bonding: Organize occasional team outings or events. Building friendships outside of work tasks can foster a more collaborative environment.
Training on Respect and Inclusion: In today’s diverse world, it’s essential that everyone feels respected and included. Consider workshops that educate and promote a culture of inclusivity.
Empower Peer Mediation: Sometimes, conflicts are best resolved by peers. Train some team members on basic conflict resolution to address minor disputes before they escalate.
Flexibility in Workspace: If your cleaning team has administrative tasks, offering varied workspaces—like standing desks or lounge areas—can break monotony.
Transparent Communication: Keep your team in the loop about company news, changes, or any major decisions. When they feel included in the bigger picture, it fosters a sense of belonging.

Crafting a positive work environment is like tending to a garden. With the right care, attention, and tools, you can cultivate a space that not only sees flowers bloom but also attracts butterflies—creating a vibrant, dynamic, and harmonious ecosystem. Your cleaning team, when nurtured in such an environment, can truly thrive, benefiting both them and the company.

Bonus Strategy: Feedback – A Two-Way Street That Leads to Success

Everyone talks about giving feedback, but what about receiving it? Just like in any good conversation, listening can be more enlightening than speaking. For a cleaning company, the voices of the team on the ground can provide invaluable insights. Here’s how cultivating a culture of open feedback can be your secret weapon to continuous growth and improvement.

Safe Space for Sharing: Establish platforms, be it physical meetings or digital channels, where team members can voice their thoughts without fear of repercussions.
Anonymity Options: Sometimes, the most honest feedback comes when identities are hidden. Consider tools or platforms that allow anonymous suggestions or concerns.
Regular Feedback Cycles: Instead of waiting for year-end reviews, introduce monthly or even weekly feedback sessions. This ensures timely interventions and adaptability.
Exit Interviews: When someone decides to leave, seize the opportunity to understand why. Their parting thoughts can be a goldmine of insights, helping you make essential adjustments.
Feedback Training: Equip your team with the skills to give constructive feedback. A well-phrased suggestion can make implementation smoother and more effective.
Act on Feedback: It’s one thing to collect feedback, but acting on it is what truly matters. Show your team that their voices lead to change.
Feedback Recognition: Occasionally highlight and reward particularly insightful feedback. This encourages quality suggestions and fosters a proactive feedback culture.
Open Forums: Organize sessions where teams can discuss common challenges and brainstorm solutions together. Collective problem-solving can lead to innovative solutions.
Iterative Feedback: Continuously evolve your feedback mechanisms based on what’s working and what isn’t. This ensures that the process remains efficient and effective.
Feedback Reports: Share with the team the feedback received and the steps taken in response. This transparency fosters trust and shows that their opinions truly matter.

Remember, in the world of business, standing still is moving backward. By turning feedback into a two-way street, you’re not just driving your cleaning company forward; you’re ensuring that the journey is collaborative, inclusive, and continually steering towards excellence.

The Final Sweep: Pulling Together for Long-Lasting Success

Reflecting on the insights from the “2022 Retention Report” by the Work Institute, it’s clear that keeping a team together goes beyond just salaries and schedules. It’s about understanding the heartbeat of your team, adapting to their evolving needs, and fostering an environment where they feel not just employed, but truly valued.

Your cleaning crew, day in and day out, works hard to keep spaces clean and clients happy. It’s a role that demands dedication, attention to detail, and a lot of elbow grease. Recognizing their efforts, investing in their growth, and ensuring their well-being should be at the forefront of your company’s priorities.

By implementing these strategies and fostering an open, flexible, and positive work environment, you’re not just retaining employees; you’re building a family. A family that takes pride in its work, supports one another, and drives the company to greater heights.

The cleaning industry might be filled with challenges, but with the right approach, dedication, and a sprinkle of creativity, you can ensure your crew remains loyal and committed, even when others are jumping ship. And that, in the end, is the key to a successful, thriving cleaning business.